Support Center
Help that gets
straight to the point.
Ask about migrations, server setup, billing, domains, SSL, email, or choosing the right Webscepts package.
Migration Help
Move your website seamlessly — files, databases, DNS settings, and zero downtime handled for you.
Technical Support
Hosting, VPS, WordPress, reseller accounts, cPanel access — our engineers are always on call.
Billing Support
Package pricing, renewals, add-ons, upgrades, and domain billing — clear answers, no surprises.
FAQs
Common questions, answered.
We handle migrations for free with any hosting plan. Submit a support ticket with your current host's login details and we'll move your files, databases, emails, and DNS without downtime.
Shared hosting is ideal for smaller sites and budgets — resources are pooled. VPS gives you dedicated resources and root access for more demanding apps. Reseller lets you create and manage hosting accounts for your own clients under your brand.
Log in to your client area and select 'Upgrade / Downgrade' next to your service, or open a billing support ticket and we'll switch your plan and prorate the difference immediately.
Yes — all plans include a free Let's Encrypt SSL certificate installed automatically. If you need an extended-validation (EV) or wildcard certificate, contact our team and we'll sort it.
Our monitoring catches outages within minutes. For immediate help, open a technical support ticket marked urgent — we guarantee a first response within 2 hours and work the issue until it's resolved.
Still need help?
Talk to a real person.
Our team responds within 2 hours — usually much faster.